I visited this site in February 2023. I think I understand why others have rated this site as low as they have, but I personally would give this a bit higher rating.

My wife and I entered through the main enterance that is accessible from the parking lot. There is a person sitting at a booth that you can wave to and get your informational pamphlet from, and then you're off and free to explore the fort on your own. This site is not as good as Jabreen Castle (which others have mentioned in their reviews, and sadly is not a World Heritage Site) and the main reason for that is the lack of information that the site provides you. Everything that you will learn is from within the pamphlet they hand you at the beginning, but the site would be greatly improved if there were permanent standing signs or even an audio guide to help you along through the fort. As it is, you're stuck using the map in the pamphlet to navigate around the complex and see the "named" locations. (Albiet without context of why they are important.)

Despite the lack of signage and context for what you're seeing, the reason I give this site as high of a rating as I do is because the place feels very well-preserved, especially since the recent renovations. Even without context the place feels a bit magnificent and you can imagine what was going on there.